Opportunities

Position Title: Applications Specialist

Reporting To:    Director, Information Technology

Position Type:   Full-Time, Permanent

Position Summary:

Torkin Manes LLP is seeking an Applications Specialist to join our talented team! The Applications Specialist is responsible for ensuring that the firm’s computer image, desktop applications and related departmental utilities are maintained, updated, configured, deployed and supported as per recommended best practices. 

Duties and Responsibilities:

• Build, update, and maintain standard image and applications, including working with external consultants and service providers.
• Administration of the core SaaS systems such as: Office 365, Mimecast, MS Teams, MS Entra, MS Intune, Duo MFA, and iManage Document Management System (DMS)
• Assist with administration and management of practice specific SaaS applications, including MinuteBox, DivorceMate, Unity Conveyancer, ACL, iManage Closing Folders, DocuSign and Everlaw
• Assist with administration and management of desktop applications and utilities, such as Power PDF, 7-Zip, Litera Compare, and Litera Metadact
• Assist with configuration, administration and management of cybersecurity EDR solution
• Collaborate with all levels of the firm and external consultants to determine and define scope and requirements of desktop projects, and coordinate project deployments.
• Work with Helpdesk team to identify and resolve issues relating to desktop environment. Second and third level support on an on-going basis including telephone/desk side support and resolution of IT support tickets.
• Assist in developing and maintaining operations manuals, documentation, procedures and helpdesk skills related to desktop and applications, and review of end-user training outlines.
• Participate in firm projects to test, analyze, provide feedback, and implement new applications, systems or procedures.
• Collaborate with the project team on product customizations and the best processes for utilizing new or updated software.
• Participates in the regular on-call after hours rotation along with other team members.
• Coordinate the IT continual improvement program by reviewing tickets and developing customer service and technical skills training, scripts, workflows and knowledgebase articles for the HelpDesk.
• Develop, maintain and update related IT documentation and content on the Torkin Manes Intranet and/or Self-Service Support Portal

Qualifications:

• Post-secondary degree or diploma, or equivalent experience to successfully complete the essential requirements of the role.
• 5+ years of experience in implementing and support legal applications
• Experience in change and project management.
• Sound knowledge and understanding of concepts, methodologies, and techniques associated with managing and deploying images and applications.
• Experience working in a professional services training environment would be an asset.
• Proficient in MS Office 365 product suite and document management systems.
• Ability to learn new technology quickly and apply knowledge.
• Exceptional client service orientation combined with the ability to manage multiple client needs at the same time.
• Excellent organizational and time management skills to effectively prioritize and meet deadlines in a high-pressure environment with minimal supervision.
• Excellent communication skills (verbal and written) and presentation skills, with the ability to interact with individuals at all levels within the organization with tact and diplomacy.
• Strong interpersonal skills with the ability to work well both independently and collaboratively.
• Exceptional attention to detail.
• Sound judgment including the ability to deal with confidential information with utmost discretion.
• Excellent troubleshooting and problem-solving skills.

Success in this role means:

• Conducts oneself in a manner consistent with Firm Values and promotes a respectful and positive work environment.
• Team player with a strong ‘can-do’ attitude.
• Exhibits strong ability to ensure all Firm policies and control procedures are adhered to.
• Able to process a high volume of work while maintaining extreme accuracy and attention to detail.
• Demonstrates excellent technical skills and ability to learn new software and processes.
• Provides excellent client service so that expectations of both internal and external clients are met.
• Able to quickly grasp requirements for new assignments and complete with minimal instruction.
• Demonstrated ability to share knowledge with others in a clear and concise manner.
• Can resolve day-to-day issues independently, escalating issues where appropriate.
• Exercises discretion and ability to keep matters confidential at all times.

What We Offer:

• Competitive base salary
• Comprehensive benefit and insurance plans, with HSA
• RRSP plan with employer contributions
• Fitness and Wellness Benefit
• Education assistance
  

We thank all those who apply. However, only those selected for an interview will be contacted. Please note that any offer of employment will be conditional upon background and reference checks. 

If you are motivated and looking to excel, please submit your resume in confidence to: HR@torkin.com 

About Us

Torkin Manes LLP is a vibrant, growing, medium-sized full-service law firm located in downtown Toronto. Our 125+ lawyers practise in all areas of business law and litigation. Torkin Manes is ranked as the #1 Ontario regional law firm by Canadian Lawyer and is consistently ranked as one of Canada’s top Regional law firms by Chambers Canada. Our consistent top rankings are a testament to our client service ethic, commitment to the legal profession, and success in our areas of practice.

Torkin Manes LLP is a proud member of the Law Firm Diversity and Inclusion Network (LFDIN) and an employer partner of the Canadian Centre for Diversity & Inclusion (CCDI). We are an Equal Opportunity Employer that is committed to inclusive, barrier-free recruitment and selection processes. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, we provide employment accommodation during the recruitment, selection and/or assessment processes. Should you require an accommodation, please contact Nazli Ghafoori, HR Manager, by email at nghafoori@torkin.com or by phone 647-417-5311, and we will work with you to meet your accessibility needs.

Position Title:    Family Law Associate

Position Summary:

Torkin Manes is seeking to add a mid-level associate to join our Family Law Group. The ideal candidate will have a minimum of three to five years of experience working on a full range of family law matters, the ability to work with clients in a solution-oriented and empathetic way, and proven advocacy skills.

As a vibrant, growing full-service law firm located in downtown Toronto, Torkin Manes LLP is proud to have been ranked the #1 Ontario Regional Law Firm by Canadian Lawyer and the #1 Regional Law Firm of the Year (Central Canada) by the Canadian Law Awards, reinforcing our outstanding legal counsel and client service excellence.

If you are a qualified applicant, please email your application (including cover letter and CV) to:

Lindsay Kantor, Director of Talent & Recruitment
Torkin Manes LLP
lkantor@torkinmanes.com

We wish to thank all applicants for their interest, however, only candidates selected for interview will be contacted. No telephone inquiries or agencies, please.

 Torkin Manes LLP is a proud member of the Law Firm Diversity and Inclusion Network (LFDIN) and an employer partner of the Canadian Centre for Diversity & Inclusion (CCDI). We are an Equal Opportunity Employer that is committed to inclusive, barrier-free recruitment and selection processes. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, we provide employment accommodation during the recruitment, selection and/or assessment processes. Should you require an accommodation, please inform us as soon as possible, and we will work with you to meet your accessibility needs.

Position Title:    Labour & Employment Associate

Position Summary:

Torkin Manes is seeking to add a mid-level associate to join our Labour & Employment Group. The ideal candidate will have a minimum of two to four years of experience advising employers on such issues as employment standards, human rights, accommodation, hiring and termination of employment, employment contracts and policies, labour relations, collective bargaining, health and safety, and will also have experience appearing before labour arbitrators, the Courts, and administrative tribunals concerning labour and employment disputes.  

As a vibrant, growing full-service law firm located in downtown Toronto, Torkin Manes LLP is proud to have been ranked the #1 Ontario Regional Law Firm by Canadian Lawyer and the #1 Regional Law Firm of the Year (Central Canada) by the Canadian Law Awards, reinforcing our outstanding legal counsel and client service excellence.

If you are a qualified applicant, please email your application (including cover letter and CV) to:

Lindsay Kantor, Director of Talent & Recruitment
Torkin Manes LLP
lkantor@torkinmanes.com

We wish to thank all applicants for their interest, however, only candidates selected for interview will be contacted. No telephone inquiries or agencies, please.

 Torkin Manes LLP is a proud member of the Law Firm Diversity and Inclusion Network (LFDIN) and an employer partner of the Canadian Centre for Diversity & Inclusion (CCDI). We are an Equal Opportunity Employer that is committed to inclusive, barrier-free recruitment and selection processes. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, we provide employment accommodation during the recruitment, selection and/or assessment processes. Should you require an accommodation, please inform us as soon as possible, and we will work with you to meet your accessibility needs.