Opportunities

Billing and Collection Specialist

• Position Title:    Billing and Collection Specialist

  Reporting To:    Billings Team Lead

  Position Type:   Full-Time, Permanent
  

  Position Summary:

  Torkin Manes LLP is seeking a Billing and Collection Specialist to join our talented team! As a key member of the Billings team, you will work closely with the legal professionals to manage the billing process lifecycle.  You will be responsible for cash collections through pro-actively monitoring receivables and following up on all accounts over 45 days to ensure that monthly targets are met for an assigned group of legal professionals.  
  

  Duties and Responsibilities:
  

  Billing

  • Respond to requests from lawyers, clients and administrative staff related to WIP, A/R, billing reconciliations, trust balances, and applications of cash.
  • Process AR write-offs as requested by lawyers.
  • Edit and finalize accounts following lawyer/client instructions and provide back up to billing at month end.
  • Review and maintain client fee structures, rate changes, special billing requests and invoices to determine compliance with Firm policies and procedures.
  • Prepare electronic bills in LEDES (Legal Electronic Data Exchange Standard) format.
  • Process and submit electronic invoices using e-Billing Hub.
  • Set up new clients moving to e-Billing in 3E and e-Billing Hub.
  • Review Client Guidelines, setting up rules in 3E and train lawyers/assistants.
  • Submit Client Rates/Status Reports and Accruals through the various client e-billing portals.
  • Track status of bills submitted in e-Billing Hub, identify issues and work with colleagues to address rejections and deductions as they arise.
  • Proactively review WIP and process WIP write-offs.
  • Provide training to legal assistants on e-billing processes as required.

  Collections

  • Responsible for supporting client relationships, mitigating credit risk, and ensuring compliance with the firm’s credit policy.
  • Reduce the firm’s exposure by meeting targets to reduce outstanding A/R on accounts that are 90 days past due.
  • Maintain regular contact with lawyers and clients on collections matters; work directly with clients to resolve outstanding accounts by performing daily collections calls.
  • Accountable for meeting monthly collections targets and providing analysis and explanation if targets are not achieved.
  • Make recommendations to improve collections processes and best practices and communicate to senior leadership team as required.
  • Ensure compliance with firm and client guidelines at all times.
  • Review files for settlements or closure.

  Qualifications:

  • Post-secondary degree or diploma in a related field.
  • Minimum 5 years of previous related experience, preferably within the legal industry.
  • 3+ years of billing experience within a law firm, including e-billing and collections is required.
  • Proficient in MS Office product suite - which includes a strong working knowledge of Outlook, Excel, and Word. Experience with 3E, and e-billing hub and/or related enterprise level accounting systems would be an asset.
  • Strong client service orientation combined with the ability to manage multiple client needs at the same time.
  • Excellent communication skills (verbal and written) with the ability to interact with individuals at all levels within the organization.
  • Demonstrated ability to be proactive, take initiative and to achieve results.
  • Sound judgment including the ability to deal with confidential information with utmost discretion.
  • Strong collaboration and negotiation skills; able to work with tact, poise, and discretion.
  • Exceptional attention to detail, efficient and organized.
  • Flexibility to work overtime when necessary (i.e., month-end, year-end).

  Success in this role means:

  • Conducts oneself in a manner consistent with Firm Values and promotes a respectful and positive work environment.
  • Team player with a strong ‘can-do’ attitude.
  • Exhibits strong ability to ensure all Firm policies and control procedures are adhered to.
  • Able to process a high volume of work while maintaining extreme accuracy and attention to detail.
  • Able to quickly grasp requirements and demonstrate initiative to seek answers where required.
  • Excellent analytical skills.
  • Can resolve day-to-day issues independently, escalating issues where appropriate.

  What We Offer:

  • Comprehensive benefit and insurance plans, with HSA
  • RRSP plan with employer contributions
  • Fitness and Wellness Benefit
  • Education assistance
  • Competitive base salary

  We thank all those who apply. However, only those selected for an interview will be contacted. Please note that any offer of employment will be conditional upon background and reference checks.
  

  If you are motivated and looking to excel, please submit your resume in confidence to: HR@torkin.com
  

  About Us

  Torkin Manes LLP is a vibrant, growing, medium-sized full-service law firm located in downtown Toronto. Our 125+ lawyers practise in all areas of business law and litigation. Torkin Manes is ranked as the #1 Ontario regional law firm by Canadian Lawyer and is consistently ranked as one of Canada’s top Regional law firms by Chambers Canada. Our consistent top rankings are a testament to our client service ethic, commitment to the legal profession, and success in our areas of practice.
  

  Torkin Manes LLP is a proud member of the Law Firm Diversity and Inclusion Network (LFDIN) and an employer partner of the Canadian Centre for Diversity & Inclusion (CCDI). We are an Equal Opportunity Employer that is committed to inclusive, barrier-free recruitment and selection processes. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, we provide employment accommodation during the recruitment, selection and/or assessment processes. Should you require an accommodation, please contact Nazli Ghafoori, HR Manager, by email at nghafoori@torkin.com or by phone 647-417-5311, and we will work with you to meet your accessibility needs.